1. Overview
FalconAxis Technologies, Inc. ("FalconAxis," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our enterprise IPTV technology services, or interact with us.
This policy applies to all users of our services, including:
- Visitors to our website (falconaxis.com)
- Enterprise clients using our IPTV platform
- End users of our client's streaming services
- Partners and vendors
By accessing our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Providing and maintaining our IPTV platform and services
- Processing transactions and managing accounts
- Delivering technical support and customer service
- Monitoring system performance and security
3.2 Communication
- Responding to inquiries and support requests
- Sending service-related notifications and updates
- Providing product announcements and technical documentation
- Conducting surveys and gathering feedback
3.3 Business Operations
- Analytics and performance monitoring
- Product development and improvement
- Marketing and business development (with consent)
- Compliance with legal and regulatory requirements
3.4 Legal Basis for Processing (GDPR)
Our legal basis for processing personal data includes:
- Contract Performance: Processing necessary for service delivery
- Legitimate Interest: Business operations, security, and improvement
- Consent: Marketing communications and optional features
- Legal Obligation: Compliance with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- Payment processing and billing
- Analytics and monitoring tools
- Customer support platforms
- Marketing and communication services
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Investigate fraud or security incidents
- Enforce our terms of service
4.4 Enterprise Client Data
For enterprise clients, we process data on behalf of our clients as a data processor. Client data is governed by our Data Processing Agreements and is not used for our own purposes.
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Multi-factor authentication and role-based access
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: Security assessments and penetration testing
5.2 Organizational Measures
- Employee security training and background checks
- Incident response procedures and breach notification
- Data classification and handling policies
- Vendor security assessments and contracts
5.3 Compliance Certifications
Our security program is validated by:
- ISO 27001 Information Security Management
- SOC 2 Type II Security and Availability
- HIPAA Business Associate compliance
- FedRAMP authorization for government clients
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:
6.1 Retention Periods
- Account Information: Duration of service relationship plus 7 years
- Transaction Records: 7 years for tax and audit purposes
- Usage Logs: 12-24 months for performance optimization
- Marketing Data: Until consent is withdrawn or 3 years of inactivity
- Support Records: 3 years for quality assurance
6.2 Deletion Process
When retention periods expire, we securely delete or anonymize personal information using industry-standard methods. Some information may be retained in aggregated, anonymized form for analytical purposes.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Universal Rights
- Access: Request information about data processing
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of personal data
- Portability: Receive data in a structured format
7.2 GDPR Rights (EU/EEA)
- Right to object to processing
- Right to restrict processing
- Right to withdraw consent
- Right to lodge complaints with supervisory authorities
7.3 CCPA Rights (California)
- Right to know about personal information collection and use
- Right to delete personal information
- Right to opt-out of sale (we do not sell personal information)
- Right to non-discrimination for exercising rights
7.4 Exercising Your Rights
To exercise your privacy rights, contact us at:
- Email: privacy@falconaxis.com
- Phone: +1 (555) 012-3456
- Mail: FalconAxis Privacy Team, 2875 Sand Creek Road, Suite 150, Palo Alto, CA 94303
8. International Data Transfers
As a global company, we may transfer personal information internationally. We ensure appropriate safeguards are in place:
8.1 Transfer Mechanisms
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for transfers to countries with adequate protection
- Binding Corporate Rules for intra-company transfers
- Consent for specific transfers when legally required
8.2 Data Localization
We offer data residency options for clients with specific requirements:
- EU data centers for European clients (GDPR compliance)
- US-based infrastructure with Privacy Shield successor frameworks
- Regional data centers in Asia-Pacific
- On-premises deployment options for sensitive data
9. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of material changes via email or service notifications
- Obtain consent for changes that materially expand our use of personal information
We encourage you to review this policy periodically to stay informed about how we protect your information.